Returns/Warranty Policy
Goods Returned for Credit and Exchange Remanufactured Unit Deposits, and Cancellations
- All goods returned for credit (excluding deposit racks) must have a Return for Credit authorisation number (RFC number) which can be obtained from
- JDMYARD internal sales staff. To ensure full credit we require that in addition to the RFC number, the original invoice number and customers name and address are clearly printed on or firmly attached to each package being returned, with packaging being in original condition.
- On return of goods, JDMYARD will refund the purchase price less transportation and associated labour costs. Items applicable for return will incur a 20% Restocking fee when a refund is required. However, if the customer wishes to opt for a store credit, 100% of the purchase value will be applied to the customer account.
- Failure to comply with the procedure will result in 10% handling charge or $10 dollars whichever is greater, or the goods being rejected by JDMYARD and returned to the customer at your own expense.
- JDMYARD will not accept any returns if a product has been test fitted or installed
- Any product returned that is not in a saleable condition which has been test fitted or installed or does not quote a RFC number will be returned to the customer at their expense.
- Specially manufactured items considered “Special Order” will not be refundable under any circumstances.
- Specially ordered, non-stock items will not be refundable under any circumstances.
- No change of mind refunds will be accepted.
- As a customer, you are responsible for any returns and any associated costs, except for instances whereby an item or good doesn't match the listing.
- Refund of purchase price, minus return postage and processing fees (if purchased through third party payment services - AfterPay -7%, ZipMoney -7%, Mastercard -3%, Visa -3%, American Express -3% - *20% restocking fee applies if applicable)
- Strictly no returns/exchanges after 7 days from date of purchase.
- Afterpay/Zip Money refund will be proccessed between 14-28 business days.
- Paypal refund will be proccessed between 14-28 business days.
- VISA/MASTERCARD/AMEX refund will be proccessed between 14-28 business days.
JDMYARD’s warranty will not cover any product which has:
- Been installed/used outside manufacturer’s guidelines.
- The incorrect grade of lubricant or the insufficient amount of lubricant used.
- Accident damages or impacts which may have damaged the unit.
- Been dismantled, modified or misused (excessively worn).
- Not had payment terms and conditions adhered to as mentioned in sections prior.
- Exceeded the warranty terms i.e. passed the warranty date and or excessive kilometres, etc.
- All items must be installed by a licensed mechanic – any product which is installed by an unlicensed workshop or mechanic will not be eligible for warranty or return.
- Credits for warranties will not be processed until JDMYARD receives confirmation from its suppliers or JDMYARD’s own warranty department that the warranty has been accepted.
- All appropriate warranty paper work must be completed and accompany the product being returned to JDMYARD.
- If a remanufactured or used unit is replaced during its warranty period there is NO extension of the original warranty and it is not transferable upon sale of vehicle.
- JDMYARD will honour original manufacturer’s warranty on any part on-sold through JDMYARD, unless expressly stated otherwise.
- All warranty returns will require a RFC number and abide by the set conditions.
- All Items sold from JDMYARD are for “RACING/OFF ROAD USE” only. JDMyard Pty Ltd holds no responsibility either implied or otherwise for mechanical, electrical, or other failure when using an aftermarket performance product, and expressly denies such responsibility. JDMyard Pty Ltd makes no representations and assumes no responsibility for the legality of such items. Products sold for off-road use may be illegal in some states and cities, and are intended for vehicles which may never be used on a public road.
- Handmade products or handmade product parts may be subject to sample and size deviations. All such deviations between products, in particular compared to earlier deliveries of the same product, therefore do not constitute a defect and do not entitle to warranty claims.
- If the product is confirmed to have a minor defect, we will replace or repair the product) if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate. If the product is confirmed to have a major defect, you are entitled to elect whether you want us to replace or repair (if repair is reasonably possibly) the product or refund the price of the product to your original payment method. If a product is found not to have a defect, we will contact you to determine whether you want us to dispose of the product or return the product to you at your own expense.
- It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to wear, test fitting, misuse, failure to use in accordance with manufacturers' instructions, using it an abnormal way or failure to take reasonable care.
- If your product is defective, we may need to conduct an assessment to determine the nature and extent of the defect, and we will notify you of the outcome once the assessment has been completed.
Please fill out the following form regarding Item Return or Warranty Request.
All Return requests must include a Valid TAX Invoice stating Invoice Number, Date Purchased & Part Purchased.
All Warranty requests must include a Valid TAX Invoice stating Invoice Number, Date Purchased, Part Purchased. Along with a Valid Tax invoice from licensed installers/workshop in Australia.
Once your request has been received, it will be under review, where we expect to respond within 24-48 hours on business days. We will then advise the next step of the process dependant on the outcome of review.